I spoke to them on the phone last Friday(24th).
I was actually seeing if I could change my regular tickets for gold circle ones. I know they says no exchanges but I thought I would try, as they seem to be selling them again. None were available when I bought my normal tickets.
Anyway to ge to the point, they said I could not change them because they had already been sent for dispatch.
So I would say something this week.
I did send them a query because tickets are supposed to be sent to my home address to Croatia. I got answer yesterday they checked my status and that I can collect tickets at box office. I'm quite sure I never asked for that and did pay for delivering tickets to my home address (!?). Does anyone have an idea when box office could open?
Oh No! Brixton here we go again! In a nutshell, if you are not an UK resident, you are fucked! Don't expect the box office to be opened before doors are opened, so there is no point in queueing early.
I am in the same boat as you, as Dublin is not part of the UK either, (at times like these I really wish the 1916 rising never happened)
Grrr.. I wanted them to send me a ticket to my hotel address in London as I'll be there 2 weeks before event itself, but obviously that won't work. I asked about time opening for box office(s) and response I got is: "The tickets are available for collection from the venue box office on the day of the event. The box office will be open from midday onwards."
I hate that as I need to take my credit card for indetification to pick the tickets up. I would never ever go to any live concert with credit card in my pocket and now I have to.