| FatBumGirl 07.04.2008 10:24 |
I just phoned the digital stores to make sure my ticket order went through on Friday as I know other members have had trouble and wanted to 100% sure. My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers. She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier. I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up) She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now. Has anyone else called about this? I am disgusted. |
| Erin 07.04.2008 10:30 |
I'd be pretty pissed if I bought tickets and they ended up in the upper tier. Sounds like the person you talked to is full of shit, though. |
| Tero 07.04.2008 11:00 |
Erin wrote: I'd be pretty pissed if I bought tickets and they ended up in the upper tier. Sounds like the person you talked to is full of shit, though....Or alternatively the advertisements on QOL were full of shit. Personally, I wouldn't be too happy with those odds. :I |
| Erin 07.04.2008 11:20 |
I still don't get why people bought tickets without knowing the exact location of their seat. I like to know what I'm paying for, but maybe that's just me? |
| Tero 07.04.2008 11:38 |
Don't worry, it's not just you. I wouldn't buy a seated ticket without knowing the exact location. I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party. |
| PieterMC 07.04.2008 11:42 |
Tero wrote: I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.No presale EVER offers the best seats. |
| Tero 07.04.2008 13:14 |
PieterMC wrote:Except the ones that aren't advertised. You know, the ones where all the touts buy their tickets. ;)Tero wrote: I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.No presale EVER offers the best seats. |
| FatBumGirl 07.04.2008 13:15 |
I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless |
| PieterMC 07.04.2008 13:33 |
FatBumGirl wrote: I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechlessI really feel sorry for you, and I wish I could say that I'm surprised. Unfortunately they seem to have screwed this up royally. |
| YourValentine 08.04.2008 08:23 |
FatBumGirl wrote: I just phoned the digital stores to make sure my ticket order went through on Friday as I know other members have had trouble and wanted to 100% sure. My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers. She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier. I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up) She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now. Has anyone else called about this? I am disgusted.They cannot charge you ten pounds more for a seat, that's just illegal. I think they could not handle the amount of orders and have to sort out the orders now. You should email them and insist on a written confirmation of a 1s category seat as booked, a phone call is nothing. I hope things work out well for you. |
| Manic 08.04.2008 10:06 |
FatBumGirl wrote: I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechlessIf you've been charged £49.50, you'll get a £49.50 seat. Don't worry about it, but you're right not to expect the best seat in the house. |
| FatBumGirl 08.04.2008 10:34 |
I just got this email: Hi Cathy, As you are aware we do not physically have the tickets yet, but I shall do my very best to get lower tier tickets for you. I’m sorry but this cannot be guaranteed. Kind regards Customer Service Queen Online Store Cheers then!! |
| neil72uk 08.04.2008 11:22 |
I've had exactly the same conversation today with these guys. I pointed out that Upper Tier seats are priced at 39.50 and not 49.50 (what I paid) - so hopefully the message will get through and I will get Lower Tier. |
| FatBumGirl 08.04.2008 14:04 |
Did they try and justify why you may have a upper tier seat for £49.50 Neil? |
| neil72uk 08.04.2008 17:00 |
The guy I spoke to didn't seem to know much about the whole booking process. All he said was that seating wouldn't be allocated until September and that I should send him an email with my concerns. I sent a detailed email stating the facts: That QOL promised the better allocation on their website. Upper Tier are not better seats hence the lower price of £39.50. That the face value of my ticket was £49.50 - if you check any other ticket site (See, Ticketmaster) you will see that this price refers to Lower Tier seating. So that's what I expect to receive. I'm interested to see what they say. I asked if I could cancel my order but they said no, so I'm now waiting for a response. I can see no way for them to justify giving us cheaper seats, unless they refund part of the original ticket price. I doubt that will happen though. |
| neil72uk 08.04.2008 17:07 |
I've just checked Ticketmaster and it's showing Upper Tier seats at both 39.50 and 49.50 as well. I must be going mad as it wasn't doing that before!!! Bugger!! I can't stand to be that high in the gods!! |
| Micrówave 08.04.2008 18:07 |
You think that just started appearing there by coincidence? Too many tickets @ $49.50 were sold to accomodate the lower seats. That's what happened. "Best I can" = luck of the draw. At least you're guaranteed they won't cancel due to poor ticket sales! The promoter knows you're going to the show now. He's not gonna give you a partial refund or even full refund. He'll suggest you sell the tickets yourself. You see, he's too busy selling all those corporate seats. Might I suggest stubhub.com? |
| YourValentine 08.04.2008 21:34 |
"Bugger!! I can't stand to be that high in the gods!!" I don't think you have to. Email digital stores and insist on a guarantee that you get the lower tier seat you paid for. They have to fulfil their part of the contract and cannot change the rules after taking your money. If they say they cannot guarantee the seat you paid for, you can cancel the booking and tell your bank (credit card company)to recall the money. Your rights as an internet customer are protected by the EU Distance Selling Directive, you are NOT at the mercy of ticketmaster or digital stores QUOTE: "The Directive requires that the seller provide the customer with the following information: The main characteristics of the goods supplied; The price of the goods, including any taxes and delivery costs; The proposed arrangements for payment; The guarantees or standards supplied with the goods; and The address to which complaints about the goods should be directed (i.e. that of the seller or the supplier). Distance selling covers not just Internet sales, but also mail order and telephone sales. As part of the sales agreement the consumer has the following rights: Unless the parties to the sale agree otherwise, the sale and delivery of goods must be completed within 30 days of the customer submitting the order; If the goods ordered are unavailable then the customer is entitled to a refund as soon as possible, and in any case within 30 days; The customer has the right to return goods within seven days of their receipt, and require a refund, although the supplier is entitled to deduct the costs of carriage (although there are exceptions to this rule for perishable goods, custom-made goods, and dated goods such as magazines and periodicals);" END OF QUOTE |
| neil72uk 09.04.2008 04:44 |
That's a really helpful post..many thanks!! I've already emailed them asking for confrmation, but I'll make sure I quote the above text and give them what for if they start dragging their heels! Thanks once again! Neil |
| pidge123 16.04.2008 10:01 |
I have just been e-mailed with confirmation of my tickets, however this is the list of seating blocks I was given: Lower tier blocks 103,105,107,109,110 and 111, all good spots, upper tier blocks 404,420,402,403 and 422. The last threee look to be right at the side of the stage, wont see a thing from up there!!! |
| FatBumGirl 16.04.2008 10:57 |
OMFG!! Those Upper tier seats in 422 are a joke .I wouldnt be surprised if the rigging isnt in the way too. They'll have us hanging off a rope ladder pointing a spotlight next!! |
| neil72uk 16.04.2008 14:52 |
The O2 seating chart is a bit misleading. I was in Block 112 for the Bon Jovi concert at the O2 and I had the same concerns (that I'd be side on with rigging in the way or something blocking the view). This isn't the case - the view was excellent and the stage was set a bit further back than on the chart. The designers of the O2 have stated that every seat in the house should have an unobstructed view and from what I've seen and from what others have told me, this holds true. |
| kingrat73 18.04.2008 12:06 |
Re: Distance Selling Regulations Ive tried that before with a block booking for a large concert (not queen!). There were 44 of us going, having each paid nearly £100. To cut a long story short, one of the group was a solictor. The outcome: Buying a ticket is actually buying the right to attend an event. The ticket is merely the vehicle for coveying that right. So the delivery of the ticket is not the same as the delivery of 'goods or other services' as the service still has to be performed (i.e. the date of the gig). In other words, the distance selling regs didnt apply. (which is why 'Certain Leisure Services' are listed in the Act as 'excluded from the Act'.) They eventually turned up, we went and had a great time!!! Moral of the story: Ticket Agents are a bunch of Arses, usually incompetent, but all seems to come good at the end :) |