QueenZone discussion #1094498

andyhwood485 wrote: I got an email yesterday from QOL, confirming my order was recieved at 1.03pm, 3 minutes after the 1.00pm start time. 24 hrs later, i have just recevied an email from QOL (see pasted below). Dear Customer, Thank you for your recent order. Unfortunately, your order has been cancelled due to a problem with your payment. The payment was later processed despite the order having been cancelled. We are not able to re-activate your cancelled order and you will therefore need to place a new order on the website. As we are currently processing thousands of orders, unfortunately when there are high volumes of payments going through, there are occasionally payment errors which result in orders being cancelled. If we have sold out of the tickets that you require, from Saturday, tickets will be available on general release from an alternative ticket outlet. I can confirm that your account has been refunded and this will show on your next statement. Please accept our apologies for any inconvenience or disappointment that this may have caused. Kind regards Customer Service Queen Online Store I am totally gutted. There was no problem with the payment, as they debited my bank account and then paid the money back to me at some point. Has anyone else got such an email? What makes it more annoying, is the fact that QOL today advises there are still seats left in the pre-sale for Liverpool and it was seats i applied for, 2 seats in total. Not a very happy chappy here!!!!

Voice of Reason 2007 wrote: This is bad news - sorry to hear it. Worried what'll be in my email tomorrow now...

pcgenius9 wrote: At least you got your pre-sale code!!! I have been registered on QOL since the days of queen-fip.com and receive all of their e-mails on a regular basis. Yet, no presale code Very angry!

FatBumGirl wrote: I got that email but mine said that two of the tix I bought were processed, but the other two were cancelled. WHEN I ONLY ORDERED TWO ANYWAY!! When I checked my QOL account ,sure enough it said I had ordered 4. Thank God they cancelled 2 of them, as those fuckers would of made me overdrawn!!

J7 wrote: I've now had to contact them in regards to my 'album club' membership not being recognized, and first I was referred to another party, whom merely sent me a form mail regarding ticket purchases. So I can confirm that they indeed suck. Queen Productions needs to fire these idiots and hire a company capable of handling high-demand and proper, individual customer care.